Privacy Policy
Last updated: 30 September 2026
Lucknow Web Solutions (ABN 54 837 709 941) (“we”, “us”, “our”) respects your privacy. This policy explains how we collect, use, store and disclose your personal information. We aim to handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
What we collect
We only collect the personal information we need to respond to you and provide our services. This may include your name, business name, email address, phone number, website address and anything you tell us in a message or enquiry form. If you become a client, we may also collect information needed to deliver your project, such as access details for your website or Google Business Profile, and billing details.
How we collect it
We collect information directly from you when you fill in a form on this website, email us, call us or otherwise deal with us. Our website hosting provider may also record standard technical information such as IP addresses and browser type for security and performance purposes.
How we use it
- To respond to your enquiry or prepare your free website health report
- To provide, manage and invoice our services
- To contact you about your project or account
- To improve our website and services
- To meet our legal obligations
We won’t send you marketing emails unless you’ve agreed to receive them, and you can opt out at any time.
Who we share it with
We do not sell your personal information. We may share it with trusted service providers who help us run our business, such as our website hosting, email and accounting providers, and only to the extent they need it to provide their service to us. Some of these providers may store data outside Australia. We may also disclose information where required by law.
Storage and security
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. Client access details are stored securely and only used for the work you’ve engaged us to do. We keep information only for as long as we need it for the purposes above or as required by law.
Cookies
This website does not use advertising or tracking cookies. If we add analytics or similar tools in future, we will update this policy.
Access and correction
You can ask to access or correct the personal information we hold about you at any time by emailing info@lucknowwebsolutions.com.au. We’ll respond within a reasonable time.
Complaints
If you have a concern about how we’ve handled your personal information, please contact us first so we can try to resolve it. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Contact
Lucknow Web Solutions, Brisbane QLD. Email: info@lucknowwebsolutions.com.au